City leaders say they expect the phone line will be up and running in the next two months. Right now, the new call center "liaisons" are being trained. Priemer says there will be four employees answering phones during the day although their exact hours of operation have not been worked out.
The call center will be located in the city's Water Works building on the corner of Colfax and Main street. The fifth employee of the call center currently works for the water department and will also supervise the call center.
Allen is looking forward to getting her questions answered.
"You know, even if I have to live with it," she says.
The 311 call line will cost the city about $320,000 -- mostly for salaries. According to the city controllers office, the money and staff will come from other departments in the city. The City Council approved the plan as part of the 2013 budget in the fall.
According to Mayor Pete Buttigieg's office, this has been an initiative of his since he began campaigning.
"A 311 phone line for South Bend has been a priority for our administration because it will truly offer a 'one stop shop' for information and city services. Many communities across the country have these helpful lines so residents and businesses can get direct assistance. 311 also helps South Bend become a more tech-savvy community and will enhance the overall customer service experience," the mayor said in a statement to WSBT.
Again, the call center is not up and running yet. For more information, you can call the mayor's office: (574) 235-9261.