Citigroup closing hitting close to home for more than just employees

by Troy Kehoe (tkehoe@wsbt.com)

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Layoffs after Citigroup plans to close its South Bend bill statement processing center

Citigroup plans to close its South Bend bill statement processing center in June, putting 194 people out of work. (WSBT photo)

By Jim Pinkerton

SOUTH BEND — Nearly 200 workers face an uncertain future after word that Citi's South Bend bill processing center will close this June. Now, many of those employees are trying to decide what their next move will be.

Some employees WSBT spoke with say they saw the layoffs coming. Forty workers were let go at another Citi branch in South Bend last year, and Citi announced plans early this year to improve efficiency and cut costs worldwide, as profit margins shrank amid the growing sub-prime mortgage crisis.

For some, that plan has suddenly hit very close to home.

Chris Hefron is one of those affected. He says the words stung as he read them on his computer Wednesday night.

"I found out when I was checking my email," he said. "And I was like, 'They're closing?' I couldn't believe it."

As a repair technician for Pitney-Bowes, he's been assigned to service mailing machines full time at Citi's South Bend billing center for the last four years, and he quickly grew to understand that America's mortgage problem was turning into a crisis for Citi.

The company has already laid off tens-of-thousands of workers worldwide, and that list now includes many of Chris' close friends.

"I'm kind of upset," he said. "I really feel sorry for everybody that's getting laid off."

Local leaders feel it, too.

"It stings a little bit," said Phil Damico, of the St. Joseph County Chamber of Commerce. "I don't think any of us can hide the fact that there's a number of jobs that are going to be lost. But there are families involved, individuals, and jobs. That hurts."

And Citi workers WSBT spoke with said it hurts deeply. All refused to talk about it on camera, saying they "couldn't comment" and "were not allowed to speak to the media."

One worker then told us why.

"I can't lose my severance pay," she said.

But Chris says some employees aren't taking that severance package, including him.

"They found me a job to where I can still work," he said. "My last day here is Sunday."

He hopes others can get transfers too so they don't end up in the unemployment line.

"I really hope everybody is able to get something by the time it happens, because I really hate to see someone let go, and then their family has to suffer for it," he said.

A Citigroup spokesman said late Thursday that executives will help all 194 employees try to find other jobs within the company.

Monday, Feb 25 at 8:25 AM Dilbert wrote ...

This was going on before Mitch Daniels was governor. Citi hired a guy named Mitchell Habib to sell us out to India. The layoffs started years ago. Our local mayor is the one to blame for doing nothing.

Sunday, Feb 24 at 8:11 PM Ed wrote ...

At-a-boy Governor Daniels here's yet another company closing it's doors in Indiana. Where's all the new jobs you campaigned on? All I keep seeing is more jobs gone and more large companies leaving our state. I feel sorry for the workers involved. Citi must be moving its operations to India?

Saturday, Feb 23 at 2:41 AM John Doe wrote ...

citi closing is devastating!!! alot of good people work there..it was just a matter of time however for these folks

Friday, Feb 22 at 5:48 PM Anonymous wrote ...

citi didnt to themselfs ! I DONT FEEL SORRY !

Friday, Feb 22 at 2:00 PM Anonymous wrote ...

This is NOT OLD news if you worked there....and most were NOT high paying jobs...under 30,000...but if you worked there or in a few cases if both husband and wife worked there it is tough....not everyone can pickup and move..and not all will be offered jobs..if you have extended family here that you help care for...if your kids are in special schools.etc.please have a little compassion...if you can't imagine yourself in this situation then don't presume to have solution for those folks

Friday, Feb 22 at 11:06 AM Towanda! wrote ...

Local media, gov't and business leaders are years behind on this one, and it's so disappointing that no one stepped in to help. The closing of Citi's IT development site at IUSB, with nearly 200 employees just 2 years ago, has been happening over the last couple of years. The last remnants will be gone in months. These were high paying professional jobs, whose loss has had a significant impact on the local economy, not to mention the impact to the employees, families, etc. This is old news.

Friday, Feb 22 at 8:50 AM Dilbert wrote ...

Those forty workers at another "branch" were IT workers in the Associates Building on campus at IUSB. Some were let go in November, 2006, some last year and the rest will be let go in a few months. The IT workers were given their option of taking severance or moving to Cincinnati, St. Louis or Baltimore, depending on their department. We saw no intervention from our local government to stop this from happening. The earlier severance was generous and I hope this is too. It was a great team.

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