Throwing away your identity: Agencies respond

by Leanne Tokars (ltokars@wsbt.com)

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Dumpster Personal Information

WSBT found personal information for a number of people in dumpsters like this at government agencies around the area. (WSBT photo)

By WSBT News1

WSBT searched the dumpsters of several local government offices and agencies, and we found several people's personal information inside. Now, those agencies tell us why.

When Idella Hughley saw what we had, she couldn’t believe it.

We showed up at her door with a copy of her high school son’s birth certificate, driver’s license and Social Security card.

According to police, it’s more than enough to steal his identity.

How did WSBT get it?

It was all found in a trash bag in a dumpster outside the Work One center in South Bend.

“Work One?” exclaimed Hughley. “Where everyone gets jobs? Everyone who's been laid off goes to Work One.”

We found similar copies, plus pages of names and Social Security numbers for dozens of other people.

In a dumpster outside the Work One in Elkhart, it was much the same. WSBT uncovered lists of names and Social Security numbers.

A regional representative for Work One wouldn't go on camera, but behind closed doors she looked at the information we found and told us she was shocked.

She gave us a document outlining Work One’s policy on handling confidential information. It was sent out last year.

It calls identity theft the fastest growing crime in America and says, “Paper documents that contain personal or confidential information MUST be secured from view or access by unauthorized persons at all times."

A spokesperson at Work One’s headquarters in Indianapolis says it appears there was a breach.

“It's a very regrettable situation,” said Joe DiLaura, press secretary for the Indiana Department of Workforce Development. “We are in the process of conducting an investigation into our operations and have already communicated to staff the seriousness of our confidential policy."

WSBT visited several other government offices and agencies, randomly taking one trash bag out of each dumpster.

We also found personal information inside a trash bag outside the FSSA’s Division of Family Services in South Bend.

Again, there were names and Social Security numbers. We even found some very personal information about one client's mental disabilities.

The forms were ripped but not shredded. We easily put the pieces together.

Employees at the local office directed WSBT to Indianapolis for comment.

"We realize there is a flaw in the paper based system, and we're making positive changes to modernize the welfare system with technology so people won't run the risk of having slip-ups like this with paper based,” responded Lauren Auld, director of the Family and Social Services Administration in Indianapolis.

In a dumpster outside the U.S. Bankruptcy Court in South Bend we uncovered two forms with names, addresses and Social Security numbers.

A spokesperson for the court says they have a strong policy to protect information and this is an isolated incident. He says they will review what has happened.

It’s the same at the Bureau of Motor Vehicles on Western Avenue in South Bend.

“We are currently investigating the situation further,” said Ron Stiver, BMV commissioner. “I can tell you disciplinary action has already taken place.”

We found forms with two people's names addresses and Social Security numbers in a dumpster outside the BMV.

“It's a breach of our policy. It's unacceptable,” commented Stiver.

But for Idella Hughley, the damage may already be done.

“I'm heartbroken, I'm heartbroken,” exclaimed Hughley.

Police say for these agencies to have that personal information thrown away in the dumpsters is against the law.

The Indiana Attorney General’s office told WSBT those agencies are required to protect that information. Now, they plan on contacting each agency involved in this report.

Wednesday, May 14 at 10:40 PM Merle Rosenfeldt wrote ...

Did ALL the agencies you visited have unshredded documents? You didn't mention Social Security, yet you showed pictures of their sign and building, along with Work One and BMV. Could it be that SSA had no unshredded documents? If so, that should have been mentioned. Not doing so is tantamount to showing a close up of a large Martin's sign and reporting a story about spoiled meat. If SSA didn't have unshredded documents, it should have been reported that way.

Wednesday, May 14 at 4:34 PM Anonymous wrote ...

Seriously? Dumpster diving? Was it a slow news day or what? Forget dumpsters, there are a million and one ways to get every aspect of a person's identity off of the internet/phone books/public record. Just because a few of these employees messed up, lets not forget all of the good things they do...at least FSSA who ensures the lives of thousands of Hoosiers is a little better. Now thanks to a slow news day, their jobs have just become harder,and the people who will suffer? The clients they serve

Wednesday, May 14 at 11:57 AM Garrett wrote ...

Thank you WSBT for more investigative reporting. Keep them coming!

Tuesday, May 13 at 10:21 PM ELKHART wrote ...

WHAT'S FUNNY IS THAT RON STIVER WAS BEHIND THE ILLEGALS NOT GETTING LICENSES AND NOW BMV WORKERS GIVE FREE ACCESS TO THE INFO NEEDED TO GET AN ID OR LICENSE UNDER SOMEONE ELSES NAME FREE FOR THE TAKING HE CLAIMS DISCIPLINARY ACTION HAS ALREADY TAKEN PLACE SO WHAT IS HE SAYING HE KNOWS THE WORKERS THAT ARE DOING THIS?????? HUH ANS PLS MR. STIVER

Tuesday, May 13 at 10:15 PM ELKHART wrote ...

CONGRATS WSBT I REALLY THINK YOU PEOPLE HAVE DID A GREAT JOB ..DISREGARD ALL THE NEGATIVE COMMEMTS THEY DON'T KNOW WHAT IT IS LIKE TO GET THEIR IDENTITY STOLEN ...I DO IT'S A NIGHTMARE...THE PERSON BEING PROSECUTED IS HERE ILEGALLY AND IS OUT ON BOND...CURTIS HILL NEEDS TO DO MORE WITH THESE TYPE OF PEOPLE SHE IS EVEN TAKING IT TO TRIAL

Tuesday, May 13 at 4:14 PM Anonymous in South Bend! wrote ...

I have a professional relationship with many of the agencies listed in this study. I know that not everyone in the agencies happens to be responsable for what happened or the finding would have been far worse! I hope the carelessness for a few lazy employees does not reflect those that I have met and observed, and I know that they work hard and follow the rules at these agencies. Those responsable know who they are, after all, the completed the paperwork. Every place has some lazy workers!

Tuesday, May 13 at 3:06 PM good job wrote ...

Yes, I do thank you, I tell people to always ask for their information back wherever they go, ask and check,if possible.Society is not as efficient and trustworthy as it used to be, WSBT. I am glad you did this, maybe now something will change and immediately. Maybe if some people thought about it and realized how easy it could be them or their family they might become a little more responsible in handling paperwork.

Tuesday, May 13 at 11:41 AM anon wrote ...

Congratulations WSBT, you have just added to the unemployment rate!! Good job!

Tuesday, May 13 at 11:30 AM DJ wrote ...

Lets hope these offices change quickly or we will have every idiot out dumpster diving!

Tuesday, May 13 at 10:05 AM Jay wrote ...

Shame on those who criticize WSBT for a very good public service story. ID thieves already know where to go -- hopefully this piece will encourage policies to protect people. That is, in fact, how you curb the problem.

Tuesday, May 13 at 9:43 AM Rose wrote ...

Concerned, don't blame WSBT. Unfortunately, ID thieves dumpster-dive these sources all the time. If anything, WSBT is to be congratulated for bringing this to light. Who knows how long it would have gone on if they had not? Hundreds more IDs might have been stolen if no one bothered to stop this. They did the right thing.

Tuesday, May 13 at 9:39 AM Disgusted wrote ...

Well, now we know why identity theft is on the rise and prevalent!! Our own government is the culprit. I am not surprised at all.

Tuesday, May 13 at 9:23 AM ZA wrote ...

I work at a CU and we SHRED everything!!! I would say that I can't believe a government agency would allow this to happen, but then again...it's our government...Do as I say, not as I do...

Tuesday, May 13 at 9:10 AM Patnick wrote ...

Were there any agencies that did a good job of protecting the private information of their clients? Can we find out which ones did a good job, not just which ones did poorly????

Tuesday, May 13 at 8:47 AM op wrote ...

I hope the people who were shown the information sue these lax worthless agencies. They need to be taught a lesson. That is the ONLY way this is going to stop. WSBT is doing people a huge favor by bringing this to light. Besides the lawsuits they DESERVE, the government (who OBVIOUSLY does not care) should impose stiff fines on these sorry workers.

Tuesday, May 13 at 8:18 AM Carla Washington wrote ...

I was absolutely sick when I saw this story! Are these people crazy? And to think, the BMV once had a person there selling people's Identities. Waht next? If you can't trust the government agencies, who can you trust?

Tuesday, May 13 at 6:24 AM Concerned wrote ...

Yes, the Agencies broke, not only the law, but shattered the trust of the people using them. BUT, WSBT, by identifying the offending agencies, has now possibly unleashed a hord of identy theft thieves across the country. Shame on you! the story should have been written and released without divulging the offenders.

Tuesday, May 13 at 5:06 AM Worried human wrote ...

This is something that we have to look in to and to be more carefull, I dont give my information to nobody because stuff like this could happen, I dont get why this companies are not taking good care of it. well be carefull to who you give your information and always make sure that your information is safe I rather look bad not giving my SSN then be in trouble latter because someone took my SSN.

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