Citigroup to raise credit card interest rates

By Dustin Grove (grove@wsbt.com)

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Citibank credit card rates

A man walks past Citibank branch headquarters on Park Ave on Friday, Nov .14, 2008 in New York. Citigroup Inc. said Friday it is raising rates for some of its U.S. credit card customers after losses in its global card division skyrocketed. (AP Photo/Jin Lee)

By Beth Boehne

MISHAWAKA — Just in time for the holiday shopping season, paying for those gifts with plastic this year could cost you more.

Banking giant Citigroup plans to raise interest rates for customers who haven’t seen an increase in at least two years. Executives blame the hike on a difficult economic environment. The company lost $1.59 billion in the third quarter of 2008 and economists say Citigroup isn’t alone.

"Partly with just the tightening of credit markets, banks are struggling with increased defaults and delinquencies because of high unemployment,” said IU South Bend Economics Professor Grant Black. “With those kinds of factors, they could be facing pretty big losses.”

So those banks are turning to credit card customers to help make up some of the difference. Earlier, The Wall Street Journal reported that Citigroup is telling some credit card customers that their rates are being raised by an average of three percentage points.

“A lot of times I think people are unaware that credit cards can change rates for anytime for any reason,” said Black.

But getting a lower rate isn’t always difficult. Experts suggest calling your bank and simply asking for a lower rate.

Citigroup spokeswoman Jeanette Volpi said customers affected by the increase can opt out if they’d like, “and continue using his or her card until it expires. The cardmember will be able to pay down balances under the old pricing terms.”

But for Mindy Evans, who was Christmas shopping at University Park Mall on Monday afternoon, interest rates are a non issue.

“We pay our credit card bill off every month. Otherwise you get into trouble,” she said.

The full statement from Citigroup emailed to WSBT Monday afternoon:

"In this difficult market environment Citi is continually evaluating its business to ensure that it is performing as effectively and efficiently as possible. The industry has recently experienced an unprecedented market cycle with severe funding dislocation and significant consumer credit deterioration driven by the mortgage crisis and rising unemployment.

"In light of these unprecedented developments and others, Citi will be repricing a group of customers in our Citi-branded consumer credit card business in the U.S. to appropriately manage these risks. These customers base rates (purchase and cash usage APRs) have not been repriced in at least 2 and in many cases 3 years, and each customer will have the ability to opt out of the repricing and continue using his or her card until it expires. The cardmember will be able to pay down balances under the old pricing terms. We are carrying out this repricing in order to continue lending in this environment.

"At Citi, we remain committed to serving as an advocate for our customers, offering them a variety of tools and resources to use credit wisely. We encourage our customers to contact us with any questions or concerns. As a leading advocate for industry best practices, Citi continues to support efforts to increase transparency within the industry so that clients can compare the terms and practices of credit card lenders and make informed decisions."

--Jeanette Volpi, Vice President, Public Affairs, Citi

2:57 PM Lori LoPalazzo wrote ...

Citi just raised my rate from 6.74% to 24.99%. I got the same song and dance about the market. There is no way in $#&* that I will pay for their mistakes. I opted out. I have an excellent FICO score and I could care less if it affects my score when they close my account. I will never do business with this company again.

Saturday, Jan 3 at 1:09 PM Elaine wrote ...

I will probably opt out, but will miss the rebates. I've received $500 over the past two years. I pay off my balance each month, but don't want to risk not being able to and have to pay 19.9%, up from 13.9%. There was no reason other than greed to raise my rate. My concern is my FICO score when they close the account. I've heard it could lower my score. Anyone know?

Friday, Dec 19 at 4:21 PM shadowguy wrote ...

I think this is a lesson for all of us to learn. That we should live within our means. You know what happened to the boy who cried wolf. Don't get caught crying.

Wednesday, Nov 26 at 1:11 AM Flabbergasted in California wrote ...

The same thing happened to me. My rate was increased to 19.99% after four years of on time, over the minimum payments! I don't understand what this company is hoping to accomplish with this increase in their rates. With consumption faltering as it is, raising the rates will only hasten its decline; it will encourage people to use their card less! Count me as another customer lost. I'm opting out and having my account closed.

Tuesday, Nov 25 at 9:37 PM Chris from Longmont wrote ...

Great FICO and lots of churn thru my Citi card account, and they think 9.9 to 14.9 is acceptable? Forget it guys. Fortunately, my card runs thru 2012, so they can just live with my current 9.9% rate for a few years, but I did make the opt-out call immediately. They'll lose many good customers with near term expiry dates. They seem to be intent on chasing away longstanding customers with good histories. Stupid, Citi. Worse, I hold a sizable amount of their silly stock at this point.

Tuesday, Nov 25 at 7:33 PM George wrote ...

Been a Citibank customer for 10 yrs. They just raised my interest from 9.9 to 16.99%. 730 FICO , 600K yearly income. Why chase me away??Thats what they did. Paid off balance while I had them on the phone and closed accounts. Will be withdrawing 400K in various accounts within the next weeks. Goodbye Citicorp. Couldn't wait for the bailout check?? Had to fleece the people too??

Friday, Nov 21 at 8:32 PM Ex Citibank Customer wrote ...

I'm an old Citibank customer and have been charging substantial amounts on my Citibank credit card every month. My credit rating is excellent and I recently received a letter from Citibank notifying me that my interest rate would increase from 7.9% to 14.9%. I don't carry a balance, so Citibank has certainly lost my business. I think this has been a very short-sighted decision on Citibank's part and will end up costing them profits in the long run.

Friday, Nov 21 at 1:36 AM Rate going up!! wrote ...

I have always paid double the min payment on my CitiCard and have been a customer for 8 years with not a single late payment on ANY of my credit cards. today I get aletter from Citi stating that my rate is about to double from 10.99% to 19.99%. Thanks Citi, I'm out.

Tuesday, Nov 18 at 9:36 PM Trebor wrote ...

Walksalone, you may be kidding or maybe not. That the reason I wash my hands after handling currency. All I can say is Eweeeeeeeeeeee........

Tuesday, Nov 18 at 6:15 PM D_Brett wrote ...

This is not such a bad thing people don't relize the higher the intrest you pay the higher intrest you receive on savings and CD's, unless you have credit cards with high balances sucks to be you

Tuesday, Nov 18 at 6:09 PM Jewel wrote ...

Let them keep raping America, if they fall down the few, the greedy, the super rich will make us bail their rumps out again. We wouldn't give ared cent to someone that gambled away their life savings in Vegas but we are expected to bend over and take it while these greedy pigs gamble our hard eanred money away. Stocks are legal gambling, I say let them fall on their greedy faces and live in the mud with the rest of us!!!

Tuesday, Nov 18 at 5:32 PM joe wrote ...

with all of the credit card aps you get now days why get angry?just transfer your account to a new company and get your interest free for the first year

Tuesday, Nov 18 at 3:07 PM Credit Junkie wrote ...

I've got over $350,000 in available credit right now. Every 6 months or so I apply for a new card, just for the fun of it. I don't use them, but it's always nice to know in an emergency I can buy a third world country to run away to.

Tuesday, Nov 18 at 12:34 PM To 9:09 AM Well wrote ...

That was lol a very good lol comment lol. Did I lol mention lol?

Tuesday, Nov 18 at 9:09 AM Well... wrote ...

To walksalone, you are a funny, yet very sick person...lol. Seriously, though, I have never had a credit card and never will. Simply because I would get in trouble with it. I know my limits, so I pay cash for everything. lol, I just couldn't be trusted to be responsible.....

Tuesday, Nov 18 at 8:44 AM Vanessa Conroy wrote ...

If interest rates goes up and up on everything, specially the cards then people are gona change banks. I bet you that. My aunt was charged 21 per cent for her new card and now she cut in pieces that card and got another one for 11 per cent. Inst that nice? Banks should think over before they raise their interest and it is not surprise that a lot of banks are going belly up because they dont think about customers, they think only about their own profits and how much are they gona make for each tr

Tuesday, Nov 18 at 8:02 AM Walksalone wrote ...

cash or 90 days same as cash..i keep some ready cash in stained underwear in clothes hamper..he he he

Tuesday, Nov 18 at 6:17 AM David K wrote ...

There is good debt and bad debt. A lot of credit card purchases are bad debt. Ego driven purchases that are not economically productive. Debt should be used as a tool to be economically productive not to look economically productive. www.TheLoanModificationBlog.com www.Fixmyreport.com

Tuesday, Nov 18 at 3:27 AM CowboyJohn wrote ...

I do have credit cards through Citi, but I very seldom use them. So, they can raise them as much as they want, but it will not affect me at all! I use my credit union VISA for all of my purchases and earn points doing so. and if I do revolve any balances, which is seldom, my interest rate is 7%.

Tuesday, Nov 18 at 12:12 AM M wrote ...

If these credit card companies actually think they are going to get ahead by raising people's rates, then they are wrong. When they make it so the people can't afford to pay off the credit cards, then some people will just end up filing bankruptcy. Then the foolish credit card companies won't get anything from some of the card holders. And that definitely won't help the economy!

Monday, Nov 17 at 11:46 PM Anonymous wrote ...

Yeah, that's it, screw me by raising my interest rate even though I am ALWAYS ontime... what ever happened to customer service in America ?? It's pretty much disappeared in all aspects of business !! Time to go back to putting money in your mattress !!

Monday, Nov 17 at 10:31 PM Dillweed wrote ...

We bail then out with American working class tax dollars and this is the thanks we get???? "Banking establishments are more dangerous than standing armies." ~ Thomas Jefferson What would he and our other founding father think about America today.......

Monday, Nov 17 at 7:59 PM Tom wrote ...

The Credit Card Bubble is about to burst.. 100 Billion in defaults 2009. Rates will be going up!! zeroyourdebtnow.com

Monday, Nov 17 at 7:03 PM Blutnick wrote ...

Congratulations for lowering the rates, what a good strategy to combat all the defaults and delinquencies...uh whats that...raising?! Those bastar*s... uh never mind.

Monday, Nov 17 at 6:53 PM Frank wrote ...

Sorry, but anyone foolish enough to buy anything on a credit card that is not paid off in full, like American Express, is simply asking to get hurt. Bottom line, if you can afford to buy with cash, do without it.

Monday, Nov 17 at 6:03 PM Elmer wrote ...

that will teach us

Monday, Nov 17 at 6:01 PM shoppy wrote ...

One word-Greed!!!!!

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