SOUTH BEND – The city of South Bend is working to enhance its customer service.
The administration is in the process of creating an informational phone line.
It won't be up and running for a couple months, but the idea is people can dial three numbers and get all the information and help they need.
Lea Allen loves her side porch but hates her neighbor's trees which hang over the fence.
"All that stuff falls on my patio," says Allen.
No one lives in the house. It's been vacant for at least 2 years.
"Its not a neglected property. It's just I don't know who to talk to about the trees," says Allen.
She has tried to call the city of South Bend, but she ran into a dead end.
"I have been transferred like five times, and with the first person I talked to and they don't know what to do. It is just not in their job description and maybe they just don't know," says Allen.
Allen is excited that the city will soon be offering an informational call line.
Allen and anyone else who wants information about the city of South Bend will be able to dial 311 and get the information they need.
"If we don't know what it is right off the top of our heads or in our knowledge base, then we are going to find the answer and follow up with you to make sure it is complete to your satisfaction," says 311 Project Coordinator Kristopher Priemer.
The program isn't up and running yet. If you were to call, you would get a phone message: "You've reached the future sight of the city of South Bend 311 Service Center..."