Those roughly 3,000 customers receive water from Citizens Water and not from Carmel Utilities even though their bill is from Carmel Utilities. About 2,000 of those customers live in Carmel, in the area west of Towne Road and south of 116th Street. The other 1,000 customers live around College Avenue and 106th Street. The rest of Carmel Utilities’ customers, about 27,500 people, have been asked to voluntarily cutback.
Representatives with Citizens Water have been asking the city of Carmel to follow their lead and ask those customers who are still getting water from Indianapolis to follow the ban.
"Those customers are fed with Indianapolis water, right now. That's the problem, we are in the process of (converting them) over to Carmel water, but the pipes aren't hooked up to our system as of today. Now, over the next few months, most of those customers will be transferred over so that they're actually receiving Carmel water,” Mayor Brainard said.
Mayor Brainard said last week they transferred 400 people from Citizens Water to Carmel Utilities and are trying to get 150 more people, at least, by next week.
If you have any questions about your bill and believe the Citizens Water mandatory ban applies to you, you can call the billing department at Carmel Utilities at (317) 571-2442.
According to city leaders, people who are Citizens Water customers who live in Carmel and Home Place will first be issued warnings about violating the ban due to the confusion.