Highlights
Jon Yates was born and raised in Ames, Iowa, where he spent six years as a stock boy and bagger for the Hy Vee grocery store chain. In college, he placed third in the Southeast Iowa Regional Grocery Bagging Contest.
He graduated from the University of Iowa in 1992 with a degree in journalism and history, and the following year became a reporter at the Iowa City Press-Citizen. He later worked for the Palm Springs Desert Sun and the Nashville Tennessean, before joining the Chicago Tribune in 2000 as a general assignment reporter.
He started the What's Your Problem? column in 2005. It appears on Wednesdays and Sundays.
He lives in Oak Park with his wife, daughter, son...
He graduated from the University of Iowa in 1992 with a degree in journalism and history, and the following year became a reporter at the Iowa City Press-Citizen. He later worked for the Palm Springs Desert Sun and the Nashville Tennessean, before joining the Chicago Tribune in 2000 as a general assignment reporter.
He started the What's Your Problem? column in 2005. It appears on Wednesdays and Sundays.
He lives in Oak Park with his wife, daughter, son...
Jon Yates was born and raised in Ames, Iowa, where he spent six years as a stock boy and bagger for the Hy Vee grocery store chain. In college, he placed third in the Southeast Iowa Regional Grocery Bagging Contest.
He graduated from the University of Iowa in 1992 with a degree in journalism and history, and the following year became a reporter at the Iowa City Press-Citizen. He later worked for the Palm Springs Desert Sun and the Nashville Tennessean, before joining the Chicago Tribune in 2000 as a general assignment reporter.
He started the What's Your Problem? column in 2005. It appears on Wednesdays and Sundays.
He lives in Oak Park with his wife, daughter, son and their 75-pound mutt.
He graduated from the University of Iowa in 1992 with a degree in journalism and history, and the following year became a reporter at the Iowa City Press-Citizen. He later worked for the Palm Springs Desert Sun and the Nashville Tennessean, before joining the Chicago Tribune in 2000 as a general assignment reporter.
He started the What's Your Problem? column in 2005. It appears on Wednesdays and Sundays.
He lives in Oak Park with his wife, daughter, son and their 75-pound mutt.
Displaying items 1-12 of 159
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Problem Solver: Taxing situation slow to be resolved
By her own admission, Monica Gonzalez is not what you would call a "numbers person." So for the past several years, the Hickory Hills resident has paid H&R Block to prepare and file her income taxes. "I like the convenience," she said. "They do it all...
Tags: Politics, Internal Revenue Service, Taxation
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Problem Solver updates: Found money to aid animals
Some of the best resolutions come after a column runs. That certainly was the case for Maggie Kent. The 25-year-old was featured in the Oct. 21 column, more than a year after she found an envelope stuffed with $200 cash on the floor of the Von Maur...Tags: Judges, Crime, Law and Justice, Human Interest, Social Issues, Justice System
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Problem Solver: 1 infraction, 2 tickets, 2 rulings
It was late in the evening of Nov. 30 when Michael Plantz realized his license plates were set to expire the next morning. Hoping to ward off a ticket, the Edgewater neighborhood resident logged on to the Illinois secretary of state website and...
Tags: Judges, Crime, Law and Justice, Punishment, Fines, Justice System
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Problem Solver: 2nd charge leads to pain at the pump
It was a glorious fall day and Steve Thompson's in-laws were visiting from California, so he gathered up the family for an afternoon drive. The St. Charles family made it to Lake Geneva, Wis., before the fuel gauge on its Chevy Traverse edged toward...
Tags: Credit and Debt, Downstream Oil and Gas Activities
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Problem Solver: After dog fight, owner fights for money
The attack happened so quickly that neither Elizabeth Morrissey nor her dog, Mia, had a chance to react. The two were out for a walk near their Bridgeport home Dec. 21, 2011, when an unattended dog raced across the street and began biting and scratching...
Tags: Punishment, Rabies, Fines
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Problem Solver: Award-winning garden ticketed for 'weeds'
On the wall outside her front door, Kathy Cummings proudly displays the plaque she received in 2004 for her natural garden. Accompanied by a picture of her front yard, the plaque, presented by the city of Chicago, congratulates Cummings for winning...
Tags: Crime, Law and Justice, Plant Openings, West Town, Court Administration, Proco Joe Moreno
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Problem Solver: Customer says Sears technician's advice just didn't cut it
When you live on an acre of land, a regular lawn mower just doesn't cut it. So years ago, James O'Hara, of St. Charles, bought a 2003 Craftsman GT 5000 riding garden tractor. All was well until May 2011, when the mower began acting up. He called...
Tags: Sears
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Problem Solver: Sears customer doesn't like reception when picking up TV bought during pre-Black Friday sale
The email promised that because she was a Sears "premier" member, Cathy Graves would have access to the company's exclusive pre-Black Friday sale. It seemed almost too good to be true. The Plainfield resident had been looking for an inexpensive...
Tags: Consumers, Sears, Inventories
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Problem Solver: Broken china shatters shipping experience
It was during a visit to his mother's home in New Mexico last summer that Timothy Reddinger found his grandmother's set of fine china. His mother was downsizing and offered to give him the extravagant dinnerware. Reddinger was thrilled. The century-...
Tags: China, Shipping Service
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Problem Solver: Faulty sleep aid machine causes unrest
For years, Sandra Lichtman has used a CPAP machine at night, a device designed to combat the symptoms of sleep apnea and help her breathe. When her old machine broke in January, she called her medical supplier, Wheeling-based MedSource, which promptly...
Tags: Respironics Incorporated, Sleep Apnea
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Problem Solver: Canceled flight sends teen scrambling
Lainie Weisman's first cross-country plane trip alone never got off the ground because of bad weather. The silver lining was that her mother, Mary Weisman, had purchased trip insurance to cover such a situation. That meant the family could recover the...
Tags: U.S. Airways, Travel, Air Transportation Industry, Air Transportation, Transportation
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Problem Solver: Car stolen from dealership while in for repair; negotiations stall
When Leanne Digan dropped off her car for repair Aug. 6 at Autobarn Volkswagen of Countryside, the 2006 Passat needed only minor work. She assumed it was an easy fix — the remote key device had quit working. But finding a replacement key took...
Tags: Credit and Debt, Theft, Insurance, Chicago Police Department, Car Repair and Maintenance Tips
Jun 18, 2013
|Column| Chicago Tribune
Oct 30, 2012
|Column| Chicago Tribune
Feb 5, 2013
|Column| Chicago Tribune
Feb 26, 2013
|Column| Chicago Tribune
May 5, 2013
|Column| Chicago Tribune
Dec 30, 2012
|Column| Chicago Tribune
Sep 30, 2012
|Column| Chicago Tribune
Nov 29, 2012
|Column| Chicago Tribune
Feb 7, 2013
|Column| Chicago Tribune
Sep 13, 2012
|Column| Chicago Tribune
Jan 3, 2013
|Column| Chicago Tribune
Sep 4, 2012
|Column| Chicago Tribune
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