Jon Yates

It's been more than a year since Jeff Landreth switched from AT&T to Comcast for phone, Internet and TV service. His two-year contract had just ended, making him a free agent on the telecommunications market. "I got tired of all the nonsense with (AT&...

One of the first things Tricia Klebba did when she moved into her new Portage Park apartment Feb. 15 was call ComEd to put the electric bill in her name. The ComEd representative then transferred her to Peoples Gas so she could set up her gas service....

When he bought his Kenmore combination washer and dryer from Sears in Oak Brook on July 13, 2011, Tony La Piana decided not to pay for an extended warranty. The salesman assured him Kenmore products are built to last, so La Piana paid $977.49 for the...

When Mary Weisman first contacted What's Your Problem? in late 2012, she had a simple request. All she needed was a letter. Her teenage daughter, Lainie, had been scheduled to attend a student leadership conference at Fordham University, but bad...

When the symptoms first hit, Lynn Mattingly feared the worst. With double vision and nausea, the Crete resident worried he was having a stroke. His wife drove him to the emergency room at Franciscan St. Margaret Health in Dyer, Ind., where he was...

For Diana Sanchez, the first part of her fight is over, but she's not finished with her quest to get reimbursed for her new eyeglasses. Sanchez and her husband, first featured in the March 24 column, paid $725.98 for two pairs of specs in January at J....

Paul Goss had barely driven his van out of the gas station's lot before it started riding rough and making jerking movements. The Roseland resident had purchased gas at the same BP station in Hammond before, and it had been fine. But he knew immediately...

The pain in his stomach was almost debilitating. On Nov. 1, 2010, Bill Lepek went to the emergency room at Presence Resurrection Medical Center in Norwood Park. Physicians did some scans and conducted some tests, then zeroed in on the source of his...

The mistake was caused by just a click of the computer mouse, but its impact has been long-lasting. It was mid-November and Patrick Barnes' parents were preparing to move from his McHenry house to their new place in Florida. "One of the last things my...

For the first time in almost a month, the water is flowing in Cassandra Austin's town house. Austin, featured in Sunday's What's Your Problem? column, said service was restored late Friday, meaning she no longer had to pour jugs of water into her toilet...

The protection plan Julie Conway bought for her Macy's leather furniture set is called WorryNoMore. Drop the "no" from the middle and, Conway says, you've got a description of the warranty's effect on her. The Deerfield resident bought a sofa,...

It was love at first sight for Emily Wysocki. The apartment was bigger than her last one, with two full bathrooms, a nice kitchen and a den where her boyfriend could play the drums. "We walked in and I was like, 'Yeah, we want it,'" Wysocki said....