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    Feb 26, 2013 |Column| Chicago Tribune

  1. Problem Solver: 2nd charge leads to pain at the pump

    It was a glorious fall day and Steve Thompson's in-laws were visiting from California, so he gathered up the family for an afternoon drive.
    It was a glorious fall day and Steve Thompson's in-laws were visiting from California, so he gathered up the family for an afternoon drive. The St. Charles family made it to Lake Geneva, Wis., before the fuel gauge on its Chevy Traverse edged toward...

    Tags: Credit and Debt, Downstream Oil and Gas Activities

    2. Mar 12, 2013 |Column| Chicago Tribune

  2. Problem Solver: UnitedHealthcare's prescription drug plan a real pain

    Navigating a prescription drug plan can be difficult, but Barbara Stonewater was sure she had it figured out.
    Navigating a prescription drug plan can be difficult, but Barbara Stonewater was sure she had it figured out. Last year the Aurora resident used AARP's Medicare Part D plan, run by UnitedHealthcare. Under the "preferred plan" option, her copays were...

    Tags: Drugs and Medicines, Arthritis, Insurance, Chemical Industry, Celebrex (drug)

    3. Feb 24, 2013 |Column| Chicago Tribune

  3. Problem Solver: Decade-old parking ticket resurfaces

    It was a remodeling project that led Juli Eardley to the old file cabinet.
    It was a remodeling project that led Juli Eardley to the old file cabinet. The former Chicago resident, now living in Menomonee Falls, Wis., was contemplating new flooring in her home office and decided the old cabinet would have to go. Before...

    Tags: Punishment, Business Enterprises, Crime, Law and Justice, Fines, Legal Service

    4. Jan 15, 2013 |Column| Chicago Tribune

  4. Problem Solver: Son loses patience waiting for mom's medical records

    Adam Jacobs doesn't know all the details about the events that led to his mother's death Sept. 10, but he'd sure like to find out.
    Adam Jacobs doesn't know all the details about the events that led to his mother's death Sept. 10, but he'd sure like to find out. So, shortly after Charmaine Jacobs passed away from sepsis, the younger Jacobs began searching for answers. The 63-year-...

    Tags: Medical Specialization, Nursing Homes, Sepsis, Long Term Care, Nursing

    5. Jan 31, 2013 |Column| Chicago Tribune

  5. Problem Solver: ADT security system is canceled; customer alarmed

    It wasn't by choice that Mary Lou Novak called ADT Security Services on Jan. 13 and asked to cancel her home security system.
    It wasn't by choice that Mary Lou Novak called ADT Security Services on Jan. 13 and asked to cancel her home security system. The Plainfield resident had been an ADT customer for almost 13 years and had always liked the service, but money was tight....

    Tags: Human Interest, Consumers

    6. Feb 10, 2013 |Column| Chicago Tribune

  6. Problem Solver: Great Expectations, not-so-great experience

    There have been some lonely moments for Barbara Marks since her husband of nearly four decades died five years ago.
    There have been some lonely moments for Barbara Marks since her husband of nearly four decades died five years ago. To help fill the void, Marks recently began searching for companionship. "I've been looking for somebody so I won't be alone anymore,"...

    Tags: Credit and Debt

    7. Feb 7, 2013 |Column| Chicago Tribune

  7. Problem Solver: Broken china shatters shipping experience

    It was during a visit to his mother's home in New Mexico last summer that Timothy Reddinger found his grandmother's set of fine china.
    It was during a visit to his mother's home in New Mexico last summer that Timothy Reddinger found his grandmother's set of fine china. His mother was downsizing and offered to give him the extravagant dinnerware. Reddinger was thrilled. The century-...

    Tags: China, Shipping Service

    8. Feb 3, 2013 |Column| Chicago Tribune

  8. Problem Solver: Water keeps flowing after owner asks that it stop

    When Darnell James bought the house at 12053 S. Michigan Ave. out of foreclosure, he thought he was doing something good for the community.
    When Darnell James bought the house at 12053 S. Michigan Ave. out of foreclosure, he thought he was doing something good for the community. "My goal was to take some of these properties that banks are foreclosing on and give people some decent housing...

    Tags: Cook County Government, Rentals, Rental Service, Foreclosures, Trials

    9. Mar 10, 2013 |Column| Chicago Tribune

  9. Problem Solver: Legal document goes missing, and Northern Trust wasn't looking

    Chicagoan Deborah Harrington never had a mortgage. When she bought her apartment in a South Shore co-op building more than two decades ago, she paid in cash.
    Chicagoan Deborah Harrington never had a mortgage. When she bought her apartment in a South Shore co-op building more than two decades ago, she paid in cash. To cover her bases, she took out a home equity line of credit, which she could access in an...

    Tags: Northern Trust Corporation

    10. Feb 19, 2013 |Column| Chicago Tribune

  10. Problem Solver updates: Nicor honors request to stop billing for gas

    The gas was still flowing at Jennifer DeGraff's house in Crystal Lake on Monday morning, nine months after she first asked Nicor to turn it off and more than a month after she was featured in What's Your Problem?
    The gas was still flowing at Jennifer DeGraff's house in Crystal Lake on Monday morning, nine months after she first asked Nicor to turn it off and more than a month after she was featured in What's Your Problem? DeGraff filed for bankruptcy last...

    Tags: Bankruptcy, China, Nicor Incorporated

    11. Feb 5, 2013 |Column| Chicago Tribune

  11. Problem Solver: 1 infraction, 2 tickets, 2 rulings

    It was late in the evening of Nov. 30 when Michael Plantz realized his license plates were set to expire the next morning.
    It was late in the evening of Nov. 30 when Michael Plantz realized his license plates were set to expire the next morning. Hoping to ward off a ticket, the Edgewater neighborhood resident logged on to the Illinois secretary of state website and...

    Tags: Punishment, Edgewater, Crime, Law and Justice, Fines, Justice System

    12. Jan 17, 2013 |Column| Chicago Tribune

  12. Problem Solver: Family shuts off gas, utility turns it back on

    It wasn't by choice that Jennifer DeGraff moved out of her house in Crystal Lake last May.
    It wasn't by choice that Jennifer DeGraff moved out of her house in Crystal Lake last May. A series of misfortunes, layoffs and a sour job market left DeGraff and her family teetering on the brink of financial ruin. Seeking a clean slate, the family...

    Tags: Economy, Business and Finance, Rentals, Bankruptcy, Financial and Business Services, Mortgages

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Jon Yates Photos
Jon Yates (The Problem Solver) and lunch guests at the...
(October 21, 2011)
Jon Yates (The Problem Solver) and lunch guests at the Tribune Tower.
Mark Edwards, a head clerk at Dominick's, was suspended...
(August 21, 2011)
Jon Yates, What's Your Problem. Mark Edwards