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Problem Solver: Medicare aid and information slow in arriving
The good news arrived in Hilde Loebe's mailbox in late August. As a low-income Medicare beneficiary, the 87-year-old Hoffman Estates resident had been approved for assistance with her Medicare Part B premiums. The letter from the Illinois Department...
Tags: U.S. Department of Homeland Security, Hoffman Estates, Medicare, Government Health Care, Social Security
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Problem Solver: Phantom toll violation in New Jersey has now disappeared
It was physically impossible for Wendy Brown to have driven through the E-ZPass lane in Woodbridge, N.J., on May 30. That didn't stop the state of New Jersey from ticketing the Chicago resident for non-payment. In a letter dated Aug. 14, the New...
Tags: New Jersey Turnpike, Woodbridge
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Problem Solver: 2 Chicago police officers not guilty in Ticketgate
Someone wrote a series of bogus parking tickets to Mark Geinosky, but it was not Chicago police officers Paul Roque or Horst Hegewald, the Chicago Police Board has ruled. In a 25-page decision posted Tuesday afternoon, the board found the officers not...
Tags: Garry McCarthy, Chicago Police Department, Police Investigations, Trials, Crime, Law and Justice
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Problem Solver updates: Found money to aid animals
Some of the best resolutions come after a column runs. That certainly was the case for Maggie Kent. The 25-year-old was featured in the Oct. 21 column, more than a year after she found an envelope stuffed with $200 cash on the floor of the Von Maur...Tags: Human Interest, Social Issues, Crime, Law and Justice, Judges, Justice System
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Problem Solver: Snowboard accident hurts spine; insurance error hurts pocketbook
It was Christmas Day 2010, and Mike Skogmo was making his last snowboard run of the morning at Big Bear ski resort in Southern California. The graduate student from Elgin started smoothly but quickly ran into trouble. "I was going too fast and I hit...
Tags: Insurance, Healthcare Provider, Hospitals and Clinics, Snowboarding, Medical Procedures and Tests
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Problem Solver: Motorcyclist received 38 tickets in legal parking spot
Parking along the 0-100 block of West Randolph Street isn't cheap. From 8 a.m. to 9 p.m., it costs $5.75 an hour; overnight parking costs about half that amount. At those rates, parking along the street for 24 hours would set you back a hefty $106.38....
Tags: Brendan Reilly, Crime, Law and Justice, Judges, Justice System
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Problem Solver: Passengers left holding the bag on airline luggage fees
The trip was to celebrate the Robertses' 20th wedding anniversary, and for the most part it was spectacular. It certainly started innocently enough. On Oct. 11, Paul Roberts and his wife, Judy, checked in online for their United Airlines flight to...
Tags: Air Transportation, Credit and Debt, Arts and Culture, Air Transportation Industry, Ceremonies
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Problem Solver: Seller's merchandise, money disappear on Amazon.com
It's been more than two years since Elizabeth Guinea sold a percussion bell set through Amazon.com. The Frankfort native apparently will not receive her money, and is out the set as well. The botched transaction started in August 2010, when Guinea...
Tags: Credit and Debt, Amazon.com Inc., Guinea
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Problem Solver: Motorist has disconnect with emergency vehicle service
William Herman has always been loyal to General Motors. The Buffalo Grove resident worked 16 years at the old GM plant in Willow Springs, and over the years, he's bought four Chevrolets, four Buicks, three Pontiacs and three Oldsmobiles. He didn't...
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Problem Solver: Chicago parking meter fast to take money, slow to refund
By the time Dawn Benavides realized what had happened, it was too late. The Jefferson Park resident parked in a city-owned lot near the Logan Theatre on North Milwaukee Avenue the evening of July 1. She swiped her credit card in the meter box and,...
Tags: Jefferson Park
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Problem Solver: DuPont herbicide Imprelis kills tree, but restitution moves slowly
The herbicide was supposed to kill the weeds in Bill Tortorello's yard. It did, but the chemical applied by Lawn Doctor of McHenry County in April 2011 didn't stop there. In late May, the needles on Tortorello's 48-foot Norway spruce began turning...
Tags: Environmental Politics, McHenry, Aquaculture, Environmental Issues, U.S. Environmental Protection Agency
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Problem Solver: Fire hydrant, handicapped parking at odds
A car accident stole Philomena Russum's mobility. The oncoming driver turned left and smacked into her car, breaking her hip. After hip replacement surgery, Russum found it difficult to walk on her own. She applied for, and received, a handicapped...
Tags: Hip Replacement, Aneurysm, Arthritis
Nov 27, 2012
|Column| Chicago Tribune
Sep 25, 2012
|Column| Chicago Tribune
Jun 13, 2012
|Column| Chicago Tribune
Oct 30, 2012
|Column| Chicago Tribune
Nov 11, 2012
|Column| Chicago Tribune
Sep 16, 2012
|Column| Chicago Tribune
Nov 13, 2012
|Column| Chicago Tribune
Nov 15, 2012
|Column| Chicago Tribune
Nov 1, 2012
|Column| Chicago Tribune
Oct 23, 2012
|Column| Chicago Tribune
Aug 29, 2012
|Column| Chicago Tribune
Oct 25, 2012
|Column| Chicago Tribune
Original site for Jon Yates topic gallery.
